New Mexico State University

The state of New Mexico Risk Management Division, who owns and administers the medical, prescription and dental plans that NMSU participates in, is offering a service to all employees. Well-Being Solutions, the new Employee Assistance Program (EAP) for the State of New Mexico is providing services to eligible employees and their family members.

The state of New Mexico EAP services provide up to five free, confidential counseling sessions per occurrence. Family members living in the same household with the employee and eligible dependents may also utilize the EAP services, free of charge. Participants will have access 24/7/365 via telephone. There are many services available and we encourage our employees to explore the website to become familiar with all that is there when it is needed most.

To schedule your 5 FREE Sessions contact your Well-Being Solutions Program at: Toll Free: 833.515.0771 www.guidanceresources.com

Use WEB ID: SONMEAP

When registering, the system will prompt you to create a username and password.

For more Employee Assistance Program offerings can be found on NMSU Benefits page. 

What is Timely Care?

New Mexico State University benefit-eligible employees have FREE, 24/7 access to virtual care services with TimelyCare — a virtual health and well-being platform. Employees do not need insurance to access TimelyCare services.

How to Access TimelyCare

You can go to timelycare.com/nmsu or download the TimelyCare app (iOS or Android) to register with your name and NMSU email address. You can then have visits from any web-enabled device – smartphone, laptop, or desktop. TimelyCare is available from anywhere in the United States.